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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
GlennRH
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Hp Officejet Pro 8710 giving cartridge damaged or not installed error

HP Recommended
OfficeJet Pro 8710
Microsoft Windows 10 (64-bit)

I have gotten this error intermittently since I installed the HP provided cartridges.  It always points to the yellow cartridge.  It has gotten worse lately. I now get the error almost every time I try to print anything.  I have tried all the fixes from the HP Support pages. Nothing seems to work.  I tried to update the firmware but the printer showed me that because I am enrolled in HP Instant Ink, the firmware updates are blocked.  I tried to order new cartridges but they are not depleted so I was blocked there as well. The estimated ink levels show about 25% left in the cartridges.  I need help with this issue as the printer is almost useless at this point.

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TEJ1602
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HP Recommended

@GlennRH, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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