Hp Officejet Pro 8710 giving cartridge damaged or not installed error

[GlennRH]

I have gotten this error intermittently since I installed the HP provided cartridges.  It always points to the yellow cartridge.  It has gotten worse lately. I now get the error almost every time I try to print anything.  I have tried all the fixes from the HP Support pages. Nothing seems to work.  I tried to update the firmware but the printer showed me that because I am enrolled in HP Instant Ink, the firmware updates are blocked.  I tried to order new cartridges but they are not depleted so I was blocked there as well. The estimated ink levels show about 25% left in the cartridges.  I need help with this issue as the printer is almost useless at this point.

[TEJ1602]

@GlennRH, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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