Hp Support Down - Black not printing on Instant Ink program

[susadu]

I’ve been searching the net and HP’s sites and various apps for the last hour trying to get support; it appears there is an issue with the support pages now so half of them aren’t coming up, and when I try to talk to an agent the virtual assistant isn’t able to get the info on my warranty which I guess is needed? 

I’ve been subscribed to instant ink for years and think I should be able to let them know that my printer isn’t correctly seeing that my black cartridge is out and I need a new one! I’ve been paying the subscription consistently and haven’t once been eligible for a new cartridge in the past year. Please offer a way for us to submit cases via email or have a phone call to reach representatives when your servers are down! 

Please let me know how I can get in touch with you.

[Treeko]

Hi @susadu 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Treeko

HP Support