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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎03-14-2023 12:28 PM

HP Recommended
Product: HP DeskJet 2755 All-in-One Printer

For the past 6 months I have updated my payment account with HP instant ink and my printers are still not printing. In February I have decided to abandon the account because I haven’t been able to use the service. I now want to cancel the service and purchase my own ink. How can I move forward with a working printer? 

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1 REPLY 1

‎03-17-2023 05:52 AM

HP Recommended

Hi @Tierra22,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

If you have canceled the instant ink account and want to use HP regular cartridges,

And here's what you need to know & do:

 

If you have an instant ink cartridge on your printer, remove it and discard that, you can only use regular cartridges on your printer once you cancel the program.

 

That said, if you have trouble using regular cartridges, I recommend you turn off the web service using the steps from this link: https://support.hp.com/in-en/document/c04808536

 

when done successfully, check if it works fine.

 

Keep me posted,

 

Elohi_NR
I am an HP Employee

Nal_NR-Moderator
I am an HP Employee

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