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‎07-20-2024 05:13 AM

HP Recommended
Product: HP ENVY 5032 All-in-One Printer
Operating System: Microsoft Windows 11

My printer must be connected to hp ink otherwise howcdo they know how many pages i print every month yet they never send me any ink please tell me why

1 REPLY 1

‎07-22-2024 11:18 AM

HP Recommended

Hi @May62,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

 

I see that you are looking for help with your instant ink cartridges that were not shipped.

Am sorry for the inconvenience and the trouble you are going through.

 

To validate your instant ink subscription, we need some information related to instant ink account. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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