Hp inks

[Krupcia]

hi I bought new 61xl inks for my 5530 printer, color works, black doesn't. the information is displayed that the ink is not for this printer, what should I do?

[Raj_05]

Hi @Krupcia,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Envy 5530 printer is not recognizing the black 61XL ink cartridge. Here are a few steps you can try to resolve this issue.

Check Compatibility: Ensure that the HP 61XL ink cartridges are compatible with your HP Envy 5530 printer. Sometimes, regional differences can affect compatibility.

Reinsert the Cartridge: Remove the black ink cartridge, turn off the printer, wait for a minute, turn the printer back on, and then reinsert the cartridge. Make sure it is seated correctly.

Clean the Cartridge Contacts: Gently clean the gold-colored contacts on the ink cartridge and in the printer with a lint-free cloth or cotton swab slightly dampened with distilled water.

Update Printer Firmware: Ensure your printer has the latest firmware installed. You can usually find firmware updates on the HP support website.

Reset the Printer:

• Turn the printer on.
• Disconnect the power cord from the printer while it is still on.
• Unplug the power cord from the power source.
• Wait for 60 seconds.
• Reconnect the power cord to the printer and power source.
• Turn the printer back on.

Check for Protective Tape: Make sure that the protective tape over the ink cartridge’s contacts has been removed.

Use Original HP Cartridges: If you are not using genuine HP cartridges, consider switching to original HP cartridges as they are designed to work seamlessly with your printer.

Alignment and Test Print: Run an alignment and print a test page to see if the printer recognizes the cartridge after trying the above steps.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support