Hp inkt account

[Siel1]

My account was blocked because the payment could not be done to our creditcard.

I already changed my payment methode twice.

Now we finaly can print again, but our cartridges are dryed out. After cleaning everything for 5 times, we still have stripes in our text. I think its only the black ink that is dryed out. Is it possible to get a new one, maybe we sent it back for recyclage?

[Nal_NR]

Hi @Siel1,

Welcome to the HP Support Community. 

I'd like to help!

If you have performed these steps from this link here and still having issues. Please confirm.

Then, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

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