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‎08-17-2022 09:40 PM

HP Recommended
Product: HP Instant Ink
Operating System: Microsoft Windows 11

I asked to have my instant ink account suspended 19th of July, but they charged my credit card on the 24th of July for $27.00, but I have not printed anything from my printer since I had my account suspended so I shouldn't be charged for anything, so why am I getting notifications saying that my account payment is now delinquent and I am going to lose my ability to print unless I pay this bill. Why am I being charged when I had my account suspended and I haven't printed anything since the suspension was put on. This is nuts!

Category:
1 REPLY 1

‎08-21-2022 01:28 PM

HP Recommended

Hi @Jen7492,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Instant Ink Account. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist you better, I'm sending out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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