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Hp instant ink

HP Recommended
Hp office jet 5252
Microsoft Windows 10 (64-bit)

I printed 1 page with a instant ink cartridge and 1 page with a store bought regular cartridge and instant ink say I printed 2 pages on instant ink.  What do I do to fix it

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HP Support Agent
HP Support Agent
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@alphachrisscott, Welcome to the HP Support Community!

 

When you printed the second page, were both the ink cartridges installed in the printer non-Instant Ink cartridges?

For more info, refer to - Page Count Is Not the Same as Actual Pages Printed

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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No just the black was. And I only printed in black

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HP Support Agent
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@alphachrisscott

 

To assist you better, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Keep me posted.

KUMAR0307
I am an HP Employee

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