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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
Officejet 3830

Hi, I am currently enrolled in the instant ink. It has worked out well for us so far. I received a replacement black cartridge. I went to replace it, and it told me to install the new cartridge. I followed all of the troubleshooting and still couldn't get it to work. I had to go and purchase a new ink cartridge because the one I received was defective. Do I have to re-enroll again?

1 REPLY 1
HP Recommended

Hi @Jjsmith1605,

 

I'd like to help!

 

I understand you are facing cartridge errors.

 

You had mentioned trying troubleshooting steps. Were you able to try the steps in this document - Ink cartridge error?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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