12-20-2019 09:26 PM - edited 12-20-2019 09:27 PM
I called customer support at +1-650-857-1501 they asked to remotely access my computer which I did allow. They tried to troubleshoot why my printer wasn’t connecting to instantink web server. Unfortunately nothing was solved but later on that night I received an email that seemed like a scam, but claiming to have access to my icloud and all of my documents and asking for bitcoin money in order for them to not share any of my files and documents. I am a bit concerned about this and now wondering if the number I called was the correct HP customer support number. Can anyone verify that I contacted an actual HP tech with the number I provided above? Thanks
12-21-2019 02:21 AM
Where did the number come from?
I say SCAM.
Can you move your iCloud documents to a local USB, for peace of mind?
So next I suggest a root kit scan...
and MalwareBytes etc etc.
Little Boy Blue, come blow your horn.