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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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Hp representative or scam

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I called customer support at +1-650-857-1501 they asked to remotely access my computer which I did allow. They tried to troubleshoot why my printer wasn’t connecting to instantink web server. Unfortunately nothing was solved but later on that night I received an email that seemed like a scam, but claiming to have access to my icloud and all of my documents and asking for bitcoin money in order for them to not share any of my files and documents. I am a bit concerned about this and now wondering if the number I called was the correct HP customer support number. Can anyone verify that I contacted an actual HP tech with the number I provided above? Thanks

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Hi

https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

https://support.hp.com/us-en/contact-hp

 

Where did the number come from?

I say SCAM.

Can you move your iCloud documents to a local USB, for peace of mind?

 

 

So next I suggest a root kit scan...

https://usa.kaspersky.com/downloads/tdsskiller

and MalwareBytes etc etc.

 

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