Hp6000 envy wouldn't print

[Camaronurse]

I spent a day and a half trying to get my printer to print. Hp smart showed wifi connected but said no internet.  I did every trouble shoot i could find without success.  We had the hp ink plus subscription but because our credit card had been hacked the ink subscription lapsed. I started checking and if you don't keep your subscription or send their ink back hp can prevent your printer from printing.  It would have been nice if the "i" that printed issues would have straight up said that my printer had been "repoed " because of this subscription. I hope this helps someone else because I do not feel that it is clear that since it is "their" ink they can stop my printer from working 

[Raj_05]

Hi @Camaronurse,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you’ve had a frustrating experience with your HP Envy 6000 printer, especially regarding the ink subscription. HP's policies regarding the Ink Plus subscription can indeed be confusing. If the subscription lapses, it can lead to limitations on printing, and it's unfortunate that this wasn't made clearer during troubleshooting.

Here are a few steps you can consider to resolve the issue.

• Ink Cartridge Return: If you no longer wish to continue the subscription, ensure that you follow their return policy for any unused ink cartridges to avoid potential issues.
• Printer Reset: Sometimes, resetting the printer can help clear any errors. You can do this by turning it off, unplugging it for a few minutes, then plugging it back in and turning it on.
• Check for Software Updates: Ensure that both your printer firmware and the HP Smart app are up to date.

Your experience could indeed help others who might not be aware of how subscription services impact their printer's functionality. Thank you for sharing!

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support