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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
OfficeJet Pro 6978
Other

I cannot instal insta ink it keeps asking for some

code before the @hpeprint but what I enter doesn’t work and my printer keeps saying need to set up insta ink account before using printer 

1 REPLY 1
HP Recommended

Hi @Clintski1906

Welcome to the HP Support Community. I'd be happy to assist you.

  • Are you trying to enroll the printer in Instant Ink?
  • Are you using Instant Ink cartridges in the printer?

Kindly refer to this document to know how to enroll the printer in Instant Ink.

 

For more info, refer to this document.

 

If the printer is already enrolled, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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