• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎12-04-2019 01:58 PM - edited ‎12-04-2019 02:00 PM

HP Recommended
Product: HP Officejet Pro 8740
Operating System: Microsoft Windows 10 (64-bit)

Everytime I try to enroll my printer into HP instant Ink, I either recieve the error "Printer claimed on another account." even though I just removed and re-enabled Web Services or "Oops! This code is for a different printer. Please, enter a code from the printer you started with at the beginning of this setup process" even though it's the same printer. I have tried to do this three times in a row so far with the same two errors occuring. Can anyone provide assistance?

Category:
2 people had the same question
1 REPLY 1

‎12-07-2019 04:04 AM

HP Recommended

Hi @Lloyd041965

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding the Instant Ink enrollment, they should be able to help. 

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.