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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Lorelyn
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I am being billed but never used printer

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Shortly after registering with the monthly ink program, I was messaged that I was unfit and my account was cancelled. Now I 1m getting billed and cannot reach a suitable support agent (it's all virtual)

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Lorelyn
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Also I could never get the printer to print more than one page. After that I was put on queue forever and have never printed anything since.

 

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Kumar0307
HP Support Agent
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Hi @Lorelyn

Welcome to the HP Support Community. I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

KUMAR0307
I am an HP Employee

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