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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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I am getting a message to remove and reinstall ink cartridges and they are brand new.

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Hp office jet pro 6968

I loaded new ink into my printer after watching the video but I keep getting a message to reinstall making sure it is correctly installed. This is the third set of ink I have tried but It’s not the ink, it’s the printer not recognizing that it’s installed! HELP

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@DVac, Welcome to HP Support Community!

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

 

Also, follow steps from this document HP OfficeJet 6900 Printers - Ink Cartridge Errors

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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