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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
Marcos5
New member
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Message 1 of 2
78
Flag Post

I am not receiving my shipments

‎12-03-2020 02:08 PM

HP Recommended
Product: HP Envy 4520

I am getting charged for the instant ink but I haven’t received any shipments. Every time I try to call I always talk to a machine who doesn’t help me and ends up hanging up on my face. I have tried various times to start a case with the virtual agent but also lead me nowhere and was unable to create a case. I just want to talk to a representative about this issue, I am highly disappointed in the company and the way they are dealing with this issue. I expected better, it was so easy to take my money but now that I need help it seems impossible to reach someone. 

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Jay_G24
HP Support Agent
HP Support Agent
9,031 9,005 606 677
Message 2 of 2
Flag Post

‎12-04-2020 05:30 AM

HP Recommended

Hi @Marcos5,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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