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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP Envy 6032

I have purchased the HP Envy 6032 printer today, it was advertised with £15 cash back (this cant be applied for until 14 days after purchase) but also a 5 month free trial for the Instant Ink plan... when going through all the instructions to set up, the only option I was given was to select a payment plan... I chose the £3.49 a month plan but still after doing this, there was no mention of the 5 month free plan... does anyone know where/if I went wrong?

Thank you.

3 REPLIES 3
HP Recommended

Hi @Sabrina84,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

HP Recommended

Hello, 

Please see the photos attached that show the offer being advertised.

20210107_153555.jpg

20210107_153524.jpg

20210107_153555.jpg

HP Recommended

Please provide the below information in a private message -

 

1) Serial and the Product# of the printer. Refer to this link for steps to find the product details.

 

2) Registered Email or the account ID. 

 

3)Shipping Address

 

Let me know.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.