07-13-2019 10:55 PM
I have been merrily printing for months, and am now out of ink, and expecting a delivery that hasn’t come. HP ink incorrectly thinks I haven’t been printing at all, but has been apparently charging me. The virtual agent can’t deal with my situation.
07-16-2019 01:33 PM
Hey there! @MikeArne,
When you sign up for an HP Instant Ink plan, you pay a monthly fee to print a defined number of pages per month. The plans are based on the number of pages that you print, not on how many ink cartridges you use. Your monthly fee pays for ink, shipping, and recycling. If you do not print all of your plan pages in a month, you can roll over up to two times the number of pages per month in your plan. If you print more pages, there is an additional charge but you are still paying the same price per page as your base plan.
When you are enrolled in HP Instant Ink, you do not need to purchase replacement ink cartridges from retail stores. Review the following:
HP monitors the ink levels when your printer is connected to the Internet and Web Services is turned on.
Replacement ink cartridges are automatically shipped when your ink cartridges have enough ink to print twice the number of pages included in your monthly plan. You do not receive replacement ink cartridges every month, but they should arrive before you run out of ink.
Replacement ink cartridges can take up to 10 days to arrive, which should be sufficient for customers with regular usage.
Refer this article to know more information about instant ink page count issues. Click Here
Also, Please share us few details through a private message, so I can check the account details and ship you the replacement ink cartridges.
Instant ink account number-
Instant ink email address-
Printer serial number-
Hope this answers your query!
I hope you have a great day! 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee