cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
114
Flag Post

I am part of instant ink and there is a problem with my black ink cartridge.

HP Recommended
Hp envy 4523

Hi I am part of instant ink and my black cartridge is showing an error and asking me to remove and reinstall.  I have done this numerous times and have also followed the instructions to clean the ink holder in the printer but it still does not work. It says if this doesn’t work replace the cartridge but I can’t seem to do this on the website.  Please could you advise how I get a replacement cartridge as part of instant ink?

Tags (1)
1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
12,871 12,848 1,012 976
Message 2 of 2
Flag Post
HP Recommended

@clairelwilson, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation