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I am receiving at error on my Envy 5055 that the cartidges are not properly commicating with the printer. I can not print. I have tried restating the compter and the printer. 

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Hi @as1484,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your ENVY 5055 printer in that the cartridges are not properly communicating. Not to worry I will help you to get a resolution to resolve the issue.

 

Clean the electrical contacts

Gather the following materials:

Clean, dry foam-rubber swabs or a clean, lint-free cloth

Distilled or bottled water (tap water might damage the ink cartridge or the printer)

Open the ink cartridge access door.

The carriage moves to the center of the printer.

Figure : Opening the ink cartridge access door

  1. Opening the ink cartridge access door

Wait until the printer is idle and silent before you continue.

Disconnect any cords connected to the printer, such as the power cord and USB cable.

Press down on the ink cartridge to release it, and then pull the ink cartridge toward you to remove it from its slot.

Figure : Removing the ink cartridge

  1. Removing the ink cartridge

   CAUTION: 

Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

Hold the ink cartridge by its sides.

Figure : Holding the ink cartridge by its sides

  1. Holding the ink cartridge by its sides

Inspect the copper-colored contacts for ink and debris buildup.

Gently wipe the contacts with a dry swab or lint-free cloth until they are free of debris.

   CAUTION: 

Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the ink cartridge.

Figure : Cleaning the contacts

  1. Cleaning the contacts

Lightly dampen a clean foam-rubber swab or lint-free cloth with distilled water, and then clean the contacts.

Lightly dampen another clean foam-rubber swab or lint-free cloth with distilled water, and then clean the electrical contacts in the carriage, located inside the printer.

Figure : Cleaning the carriage contacts

  1. Cleaning the carriage contacts

Wait for the ink cartridge and carriage contacts to dry before you continue (approximately 10 minutes).

Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.

Figure : Snapping the ink cartridge into place

  1. Snapping the ink  cartridge into place

Repeat these steps to clean and then reinsert the other ink cartridge.

Close the ink cartridge access door.

Figure : Closing the ink cartridge access door

  1. Closing the ink cartridge access door

Reconnect the power cord or USB cable to the printer, if needed.

Turn on the printer if it does not turn on automatically.

 

Click here to download and install the latest printer firmware from your product
Click here to know different methods of updating the printer firmware.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a good day.
Gaya1239 – HP Support.
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