I am told I cannot remove a printer without cancelling my subscription. I cant seem to cancel my pr

[Peggy1218]

I want to remove my printer and replace  it on my instant ink account.  The new printer is enrolled and on my account but I cant seem to remove the original one.  I am being told I need to cancel the subscription but ccant seem to find the place to do that

[Sneha_01]

Hi @Peggy1218,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I request you to cancel the account and re-enroll with the new printer.

If you cancel:

• You can continue printing with Instant Ink supplies until the end of your current billing cycle.
• At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.
• Your final monthly charge comes at the end of the billing cycle.
• The Paper Add-on service ends with your Instant Ink service.

Enrolling in Instant Ink takes just a few minutes. You need an eligible printer with an internet connection, an HP account, an email address, and a payment method*. Your Welcome Kit arrives in about 10 days*. After that, Instant Ink ships supplies when you need them.

*In some country/regions, you do not have to enter a payment method or shipping address during the trial period. If you print over the maximum pages for the trial, payment is required to continue printing with HP Instant Ink. A shipping address is required for delivery of the Welcome Kit and replenishment supplies.

To learn more, select an enrollment topic.

Enroll during initial printer setup:

• New printers are designed to be easy to enroll during setup.
• Follow the instructions that came with the printer to set up and then enroll in Instant Ink.

Enroll a home printer after initial setup:

• New printers can be enrolled in Instant Ink during the initial setup. If you did not enroll during setup, you can always enroll later at the Instant Ink website.
• For Home Instant Ink accounts, all enrolled printers must share the same shipping address. A separate monthly plan fee is charged to your credit or debit card for each additional printer. You can enroll no more than 10 printers on a single account.
• Sign into your Instant Ink account
• Click HP Instant Ink, then Overview in the left navigation menu.
• Click Enroll or Replace a Printer and then follow the steps to enroll your printer.

I hope this helps.

Take care and have a good day.

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Rachel571

HP Support