I am unable to complete my enrollment in Instant Ink

[EddieTogs]

Trying to complete regristration for the instant ink program.  While my printer is listed in my HP Smart app, "we couldn't add your printer automatically"  I then try pressing the ePrint icon and I get a "server connection error"  Need someone to walk me through this setup.

[Rachel571]

Hi @EddieTogs,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Looks like there is an issue web services.

• Let's set a static IP address for the printer:
• - Print a Network Config Page from the front of the printer. Note the printer's IP address.
  - Type that IP address into a browser to reveal the printer's internal settings.
  - Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
  - On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). You can find the DHCP range of the router using its internal settings page or in its manual. Use the CD that came with your router or type the router's IP address (ends in .1) into a browser.
  - Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
  - Enter your router's IP (on the Network Config Page) for the gateway and first DNS. Leave the second one blank.  <<< The DNS could be your problem.  If this does not work, try Google's DNS 8.8.8.8
  - Click 'Apply'.
• Now, shut down the router and printer, start the router, wait, then start the printer.
• After this you may need to redo 'Add a Printer' using the new IP address.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support