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11-19-2022 07:05 AM - last edited on 11-19-2022 01:21 PM by MayS
When I log into my there is no billing option, just the option to enrol as a new customer. I have tried to enrol but the printer will not print a claim code.
11-23-2022 06:04 AM
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.
I see that your billing information needs to be updated on your HP instant ink account.
Please follow the steps listed below to update the billing information:
1. Go to http://hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.
Your HP Instant Ink account page opens.
2. On the right-hand side, click on update billing.
3. Click on the Change Payment method.
4. Remove all the existing details.
5. Update the card details.
6. Click on Save.
You may also refer to the link: https://support.hp.com/in-en/document/c04957316
Let me know if this helps and have a nice day ahead.
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11-26-2022 06:49 AM
Thanks for your reply Rainbow23. I have logged in as instructed and there is no option to click that says update billing. I have added a screen shot of the screen to show the options I get when I click the three lines in the corner. Many thanks Mark.