I am unable to update my payment details for my instant ink account.

[Mark476]

When I log into my there is no billing option, just the option to enrol as a new customer. I have tried to enrol but the printer will not print a claim code.

[Rainbow23]

Hi @Mark476,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that your billing information needs to be updated on your HP instant ink account.

Please follow the steps listed below to update the billing information:
1. Go to http://hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.
Your HP Instant Ink account page opens.
2. On the right-hand side, click on update billing.
3. Click on the Change Payment method.
4. Remove all the existing details.
5. Update the card details.
6. Click on Save.

You may also refer to the link: https://support.hp.com/in-en/document/c04957316

Let me know if this helps and have a nice day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Mark476]

Thanks for your reply Rainbow23. I have logged in as instructed and there is no option to click that says update billing. I have added a screen shot of the screen to show the options  I get when I click the three lines in the corner. Many thanks Mark.