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Bmarie123
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I bought brand new ink 62 (2 pack) and will not print cyan

So I bought a brand new 2 pack of ink 62 for my envy 5642. I put it in and went to print photos and they are not printing right so I did a test the ink (in settings) and it will not print cyan at all. I’ve done cleanings and test but it will not and I highly doubt wal mart will let me return the ink. So I’m pretty sure I got a defeated color ink cartridge! Help. 

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I bought brand new ink 62 (2 pack) and will not print cyan

@Bmarie123

 

Welcome to the HP Support Community.

 

I understand. I recommend you to contact the HP Support Team regarding an exchange.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

I hope this answers your question. Let me know if you need any further assistance. 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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