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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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I can't get my wireless printer to connect to internet but allowing to print

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HP ENVY 5010
Microsoft Windows 10 (64-bit)

I keep entering my print code so I can register for instant ink , but it keeps saying my printer is offline but allowing me to print

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I would guess the problem is that Web Services is not switched on - or that Web Services is switched on but the service is not responding.


There is a fix to the first (Web Services is not switched on)


Website Support Troubleshooting, How-to, Video Tutorials


Open website:  HP Smart / HP Connected 

Open category How to > Turning On Web Services  (Includes “Turn off Web Services” help)



The main Instant Ink Web site does provide a contact number -

Look to the top right side of the web page, next to Sign-in box.


HP Instant Ink - Main Website - Information, Enroll, FAQ, Terms of Service / Contract

 Click the Flag to change to your region.


Read - Be Informed! 

The website provides Instant Ink information, including a link (below the FAQ section) to the all-important Terms of Service Contract


NOTE:   It is NOT necessary that you be enrolled to read the contract > Open the main website > scroll down just past the FAQ


Be Aware:

  • Wait times can be long – Response centers are very busy.




Category How to > Select Topic:  Print > Select Subtopic:  Instant Ink


Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5010 All-in-One Printer


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