I can't order ink for my printer using HPSmart.

[SCholis82]

So I purchased a printer this month, and I have had no luck ordering ink. I have followed the steps, and it just takes me in a circle. Has anyone had this problem? I even spoke to a rep for a very long time, and they couldn't figure out the issue.

[Dragon-Fur]

@SCholis82 

Welcome to the HP Community Forum.

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@SCholis82 wrote:

Product:    HP DeskJet 2755e All-in-One Printer 

Operating System: Unknown

1)  So I purchased a printer this month, and I have had no luck ordering ink.

2)  I have followed the steps, and it just takes me in a circle.

3)  Has anyone had this problem?

4)  I even spoke to a rep for a very long time, and they couldn't figure out the issue.

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You posted in the Instant Ink board --

1) and 2) Depends...

How are you trying to order ink? 

Purchase Ink

For example,

 Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the store website and click the Flag to change regions.

OR

Do you have an Instant Ink subscription??

If yes,

Have you contacted Instant Ink Support?

If yes,

Information

Start here:  Get HP Instant Ink Support

Sections

• Your ink  - including section Where is my ink or toner?

Website - Find Instant Ink Support Number

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – look for contact number on the webpage.

Contract - Find Instant Ink Support Number

NOTE:  Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

3)  Undoubtedly, yes - Anything that you encounter is likely not brand new.  The context is important, that is, the exact details AND what needs to be done to solve your problem.

4)  This doesn't make sense without any context. 

One possible explanation:  You were talking to Support when you needed to be talking to the HP Store or Instant Ink Support.

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP DeskJet 2755e All-in-One Printer 

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