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‎07-15-2022 09:26 PM - last edited on ‎07-16-2022 10:44 AM by Retired

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Operating System: iOS

Hello All,

It’s 11:20PM EST on 7/16/22.  I’m trying to print from my HP Office Jet 3833. It’s powered on and connected to home office wifi. However, it’s not connected to HP. I tried to login to the HP app, but it’s prompting to add printer and start the initial process all over again. Is

the system down for maintenance or is it something I’m failing to do on my part? Please advise. Thanks a bunch. 😉

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3 REPLIES 3

‎07-18-2022 08:48 AM

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@FrazierFam

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

What's the version of HP Smart App installed? Are you able to print to the Printer from any other device?

 

Do check with your network provider, the encryption type of your network and whether it's 2.4 or 5 GHz.

 

Check with your Internet service provider if your router is able to forward 'Bonjour packets'.  Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Let us know 🙂

 

Thanks!

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!


I am an HP Employee

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‎07-18-2022 03:46 PM

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Thanks so much for reaching out. I’m now able to print as of yesterday. The issue must have been resolved from the backend.

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‎07-29-2022 03:20 AM

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I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Have a nice day and stay safe!:)


I am an HP Employee

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