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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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I have an HP Instant Ink 50 page per month contract and pay on 19th of each month.  I haven’t used much printing for a while but now doing more and I can’t work out the deal with rollover pages.  My "print and payment history” shows

Printed Pages

69 total pages printed

as of 13 Aug, 2023 09:19

Plan pages 50 of 50 used

Rollover pages 19 of 56 used
 
Are all rollover pages charged or do I get any for free where I havent used the full 50 in previous months?
 
Id be glad of some help here as the virtual assistant on the website was no use!  Thanks
 

 

 
 

 

2 REPLIES 2
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Rollover pages

  • If you do not print all your plan pages in a month, the unused pages are rolled over, and can be used in later months.
  • The rollover maximum balance depends on your plan pages.
  • If you downgrade your plan, you get a new rollover maximum. You lose any rollover pages over what your new plan allows.

Think of your Rollover Pages like a savings account. Say you only print 30 out of the 50 Plan Pages during your billing cycle. The remaining 20 pages will be “saved” as your Rollover pages. The next month, maybe you print only 10 Plan Pages so 40 pages will be “saved” as your Rollover pages, increasing that to a total 60 Rollover pages. Any amount under 50 Plan Pages printed will be added to the Rollover pages until you’ve “saved” a maximum of 150 Rollover pages. 

 

Currently you’ve only saved a total of 56 Rollover pages since starting your account. Let’s pretend you don’t print anymore pages this billing cycle. On 8/19, your Printed Page Count should reflect the following:

 

  • Plan Pages 0 of 50 used
  • Rollover Pages 0 of 37 used

Hope this helps! Take care!

Cheers & Take Care!
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Thanks so much RJHogan523 for your helpful explanation - that sounds like what I expected but I just wanted to be sure I wasn’t going to get a massive bill at the end of the next month.  Really useful and I appreciate the quick response. 🙂 

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