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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Amy987654321
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I canceled the instant ink account, followed instructions, cannot print

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Envy 4520

 " I canceled the instant ink account, have removed the instant ink cartridges, followed online advise to shut off web service setting, and still cannot print. What do I need to do to be able to use my printer besides chucking it in the garbage and buying a Canon?"

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Mans
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@Amy987654321 

Hello,

If you have just cancelled your HP Instant Ink service, you should not deactivate web services until the end of your billing cycle.

  • You will be able to keep printing with Instant Ink cartridges until the end of your current billing cycle.
  • At the end of the current billing cycle, you will need to replace the Instant Ink subscription cartridges with traditional cartridges from your favorite retailer in order to keep printing.
  • Because Instant Ink bills at the end of each billing cycle you will still receive your final monthly charge, if applicable to your account.

Please turn the web services back on so that you can print again. After the end of the billing cycle the HP Instant Ink service cartridges will need to be resent to HP Instant Ink.

Do not hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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Amy987654321
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My billing cycle is over (months have passed).  I have new cartridges purchased at the store (not instaink).  I went as far as to assign a new IP address.  Nothing works.  Since there is no answer from HP support, tomorrow I am purchasing a new printer that is not an HP and I will share this terrible experience with everyone I know.

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Mans
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@Amy987654321 

Thanks for your return,

I have sent you a private message with instructions to reset the printer. Please only change the fields quoted in my private message. 

I ask you not to republish the procedure indicated in my PM in the public community and I thank you for doing so.

For HP Instant Ink account, I recommend you to contact HP Technical Support in your region/country.

If this solves the problem, please close the topic by clicking Accept as solution at the bottom of this message.

Afterwards I invite you to come back here.

I remain at your disposal in case of need.


Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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