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yellowherbie
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I cancelled my instant ink contract, now my printer won't print with new ink from store.

Envy 5530
Microsoft Windows 7 (64-bit)

I cancelled my instant ink contract.  I bought new ink from the store and now my printer won't print.  Got message "you no longer are using instant ink".

Envy 5530

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HP Support Agent
HP Support Agent
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Message 2 of 2
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I cancelled my instant ink contract, now my printer won't print with new ink from store.

@yellowherbie, Welcome to the HP Support Community!

 

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

To know how to cancel the enrollment, refer to this document.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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