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I cancelled my instant ink subscription, why am I still not able to use store brought HP ink?

HP Recommended
Microsoft Windows 10 (64-bit)

2 days after purchasing my new printer and enrolling in the instant ink program, I realized that even though HP said I had ink on the way I was completely out of color ink. I figured I'd just buy the compatible HP ink from Walmart until my order came in. Then my printer told me the ink is not instant ink so I can not use them. So because I need something printed now and not in 10 business days, I cancelled my instant ink subscription in order to use the store brought ink. Now my printer is not printing, the "i" button keeps blinking but nothing happens when I press it. I don't know what to do at this point to print...

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@TashaJ13, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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