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03-08-2022 06:44 AM
@JackSprat2, Welcome to the HP Support Community! I’m here to help.
I see that you would like to make changes to the Instant Ink account.
Kindly refer to - HP Instant Ink - Manage your account
Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.
Try different web browsers like Google Chrome or Firefox if you have issues to access the account page.
Hope this helps! Let me know how it goes.
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Have a great day!
I am an HP Employee