• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎03-08-2022 09:10 AM - last edited on ‎03-08-2022 10:39 AM by Retired

HP Recommended
Product: HP 5740 e-all in one printer

I have a HP5740 e-all in one printer.  It prints fine.  I have ink, my internet is connected and wifi is up and running. HOWEVER, my online account shows the printer is OFFLINE. It is not offline - I have not found an easy way to fix this. It seems to have record of print jobs I did three days ago so it worked then. What is going on and how do I correct this account error?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-09-2022 05:30 AM - edited ‎03-09-2022 05:30 AM

HP Recommended

Hi @JackSprat2 @jeepgirl01,

 

Welcome to the HP Support Community

 

I understand you are unable to connect the printer to the instant ink server.

 

I'd like to help!

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎03-09-2022 05:30 AM - edited ‎03-09-2022 05:30 AM

HP Recommended

Hi @JackSprat2 @jeepgirl01,

 

Welcome to the HP Support Community

 

I understand you are unable to connect the printer to the instant ink server.

 

I'd like to help!

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

 

Have a great day!

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.