I cannot find the place to update billing for my instant ink account, the chat bot info wrong

[clareweafer]

I have been asked to update my billing and as such cannot print.  I have been given 2 different places to look, one via e-mail and another via the chat bot, neither of these options appear:

The chat bot says:

1.sign into your instant ink account

2. Open Account in the left menu.

3. Click Billing, and then Change Payment Method.

There is no 'account' on the left menu

The e-mail says:

• Click on Change Billing Information on the right side of the screen (you may need to scroll down).

1. Click Change Payment Method and complete the form. Click Save.

There is NO billing information on the right hand side

I'm at my wits end going round in circles with the chat bot, PLEASE can someone help?  Many, many thanks

[Echo_Lake]

@clareweafer

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

Apologize for the inconvenience caused, I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
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