I cannot locate my printer on any of the HP search engines - what the hell is happening????

[songboy]

I bought a printer an HP Deskjet 2630 recently and have been trying to find ink cartridges for it. Unbelievably neither the printer nor its cartridge (#304 on the box) appear anywhere i can find on the hp website. A case in point, the word 'Deskjet' doesn't appear in this site's spell checker!!! unbelievable.the whole HP support system is a total nightmare. If anyone out there can help Id be obliged, but I'm not holding  my breath....

[Dragon-Fur]

@songboy 

If you are searching the HP Store for the ink, the problem might be one of not having the ink in stock.

HP Store - UK - HP DESKJET 2630 ALL-IN-ONE PRINTER INK

At this writing, a quick check of the HP store in the UK shows only the regular size ink "in stock"  .

It's not impossible for me to check UK stores for the product.  I would guess you are more familiar with the merchants in your area and likely have an opinion about those with whom you wish to conduct business.

Not sure I understand if there is another part of the question.

I will provide information / link for the printer...

Where is the  HP printer support website for the Deskjet 2630 printer?

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet 2630 All-in-One Printer

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[songboy]

Ok, you say

"a quick check of the HP store in the UK shows only the regular size ink "in stock" "

What is the web address of that store and what is the number of the cartridge you are checking?

You think I haven't tried the rigmarole that is the HP website? why do you think I'm so agitated about it. The 2630 all in one printer read this well does not appear anywhere in the HP website that I can find neither does it's cartridge, which, from it's box is a #304 or304XL.. You give me the exact web address!

eeeesh!

[songboy]

I cannot accept your response as satisfactory. there is no other optiion yu give if I do not want to accept it.. what use is that to me or any9one trying to find out what want to know?

[songboy]

Aaah I give up.

[Dragon-Fur]

@songboy 

If you decide to not give up ...

The original link I sent you:

HP Store - UK - HP DESKJET 2630 ALL-IN-ONE PRINTER INK

The contents of that link:

https://store.hp.com/UKStore/Merch/Ink-Toner-Paper.aspx?query=HP%20DESKJET%202630%20ALL-IN-ONE%20PRI...

Scroll down to the "in stock" cartridge

Click on the cartridge link.

Click HERE HP 304 Black Original Ink Cartridge

Click on Compatible printers

See List.

Compatible printers

• HP AMP 130 Printer (T8X39B)
• HP DeskJet 2622 All-in-One Printer (4UJ28B)
• HP DeskJet 2630 All-in-One Printer (V1N03B#BEV)
• HP DeskJet 2632 All-in-One Printer (V1N05B)
• HP DeskJet 2633 All-in-One Printer (V1N06B)
• HP DeskJet 2634 All-in-One Printer (V1N07B)
• HP DeskJet 3720 All-in-One Printer (J9V93B)
• HP DeskJet 3720 All-in-One Printer (J9V95B)
• HP DeskJet 3730 All-in-One Printer (T8X01B)
• HP DeskJet 3733 All-in-One Printer (T8X07B)
• HP DeskJet 3735 All-in-One Printer (T8X10B)
• HP DeskJet 3750 All-in-One Printer (T8X12B)
• HP DeskJet 3760 All-in-One Printer (T8X19B#BEV)
• HP DeskJet 3762 All-in-One Printer (T8X23B)
• HP DeskJet 3764 All-in-One Printer (T8X27B)
• HP ENVY 5010 All-in-One Printer (M2U85B#BHC)
• HP ENVY 5020 All-in-One Printer (M2U91B)
• HP ENVY 5030 All-in-One Printer (M2U92B#BHC)
• HP ENVY 5032 All-in-One Printer (M2U94B)
• HP ENVY 5050 All-in-One Printer (Z4A61B)
• HP ENVY 5070 All-in-One Printer (Z4A57A)

You are right - answers come at their own pace and not always when you are ready for them.

If the links do not work - they are after all a construct of what I can see having switched to the UK store - do feel like you can open the HP Store in the USA and then click the flag to change to your region.  Continue your search from there for Ink / toner and your printer model.

Store/HP.com USA Sales

  Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

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We are a world community of volunteers dedicated to supporting HP technology.

[songboy]

OK I'm going to try and stay calm.....

I bought my printer, and needed ink (eventually) so I noticed the web address on the HP box the printer was delivered in. The website is www.hp.com/go/learnaboutsupplies . - Fine. Now, I assumed that I would be able to go to this website, and buy, from an HP sponsored or run supplier who would always be able to supply mej with the ink I need.

What I expected was to be able to go to this site and enter my printer details onto a search box, find the relevant ink cartridge(s) and buy them for direct supply to my home address.

What actually happened was that I entered the details of my printer and the site did not recognise it. DEAD END.

So I then tried all sorts of combinations of search and could find NO REFERENCE TO MY PRINTER.

After spoending hours on this little project I have totally given up on HP as a supplier of HP ink (you'd think you'd be the 100% reliable go-to guys to dop this, I mean, you are the manufacturer after all!)

I buy my ink from Amazon now. And I will never buy another HP printer and I will do everyghing in my power to discourage anyone I come across from buying any HP product.

Your support site is a byzantine maze of dead ends, your virtual sasistants are just that  - virtually useless, I could go on.

You  have lost me.

Have a nice day.

[Dragon-Fur]

@songboy 

OK, I understand.

The only thing I can think of is that for some reason you cannot use the provided UK Store reference to link to your cartridge information.

Admittedly searching for your printer ink does bring up a "different" printer in the main results - clicking on the cartridge should have provided the "compatible printers" list.

Reference:

Scroll down to the "in stock" cartridge

Click on the cartridge link.

Click HERE HP 304 Black Original Ink Cartridge

Although I have no way to duplicate your results - I can find the ink reference.  That said, the only Black ink shows in stock.

So, yeah, I get it.  Having to purchase ink somewhere else is frustrating.

I will submit a request that someone take a look.

Should you wish to do so, you may ignore any further correspondence, of course.

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• I will submit a request that someone take a look.

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