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07-04-2022 07:24 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:
- Are you printing from your phone or computer?
- What is the operating system?
- Have you tried uninstalling/reinstalling the smart app?
- Have you tried signing from the PC/Mac?
Keep me posted for further assistance.
I am an HP Employee