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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
genezip
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Message 1 of 2
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I cannot update my payment method. My HP account page does not have such an option.

HP Recommended
Homemade PC
Microsoft Windows 10 (64-bit)

The account page that opens when I sign in has no option at all related to my payment method. Virtual assistant is no help, and when it tries to connect me with an HP person, it eventually returns the message that it is "having an issue" and asks me to try again later. I have done this over a period of about two weeks and cannot break through to anyone who can help.

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@genezip Welcome to HP Community!

 

Please let us know which printer model you are using.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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