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‎11-18-2020 04:12 PM

HP Recommended
Product: Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

I updated the e-mail address on my account, as the system was having problems with my prior e-mail at times.  After I did so, my printer which I'd registered disappeared from my registered devices, and I can't register it to my account as it says that it's registered to another account.

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5 REPLIES 5

‎11-20-2020 10:28 AM

HP Recommended

@chuckdee68, Welcome to the HP Support Community!

 

Did you try logging in with the old email address and check?

You are now using a different email address under which no devices are registered in Instant Ink. 

Did you follow the steps mentioned here to update the email address? - Change Your Email Address or Password

 

If you are getting sign-in errors, refer to this document - Account Sign In Errors

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎11-20-2020 02:55 PM

HP Recommended

I tried logging in with the old e-mail address, but the site says that it is not registered, and doesn't let me login.  When I login as the new account, this is where I'm having problems.

 

hp_issue.jpg

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‎11-23-2020 07:08 AM

HP Recommended

@chuckdee68

 

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Technical Support team in your region for further assistance. 

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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‎11-23-2020 12:20 PM

HP Recommended

Thanks for your help!  Unfortunately, though my question has nothing to do with my printer, I can't speak to anyone since it's out of warranty, unless there's something I'm missing.  Each time I try to speak to someone, they redirect me here.

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‎11-24-2020 07:23 AM

HP Recommended

@chuckdee68

 

I'd require additional information to assist you better. I have sent you a private message with the required info, kindly revert.

Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Keep me posted.

KUMAR0307
I am an HP Employee

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