I changed the e-mail address on my account and my devices disappeared

[chuckdee68]

I updated the e-mail address on my account, as the system was having problems with my prior e-mail at times.  After I did so, my printer which I'd registered disappeared from my registered devices, and I can't register it to my account as it says that it's registered to another account.

[Kumar0307]

@chuckdee68, Welcome to the HP Support Community!

Did you try logging in with the old email address and check?

You are now using a different email address under which no devices are registered in Instant Ink. 

Did you follow the steps mentioned here to update the email address? - Change Your Email Address or Password

If you are getting sign-in errors, refer to this document - Account Sign In Errors

Hope this helps! Keep me posted. 

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Have a great day! 

[chuckdee68]

I tried logging in with the old e-mail address, but the site says that it is not registered, and doesn't let me login.  When I login as the new account, this is where I'm having problems.

[Kumar0307]

@chuckdee68

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Technical Support team in your region for further assistance. 

Keep me posted for any other assistance.

[chuckdee68]

Thanks for your help!  Unfortunately, though my question has nothing to do with my printer, I can't speak to anyone since it's out of warranty, unless there's something I'm missing.  Each time I try to speak to someone, they redirect me here.

[Kumar0307]

@chuckdee68

I'd require additional information to assist you better. I have sent you a private message with the required info, kindly revert.

Check next to your profile name, you should see a little blue envelope, please click on it.  

Keep me posted.