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04-08-2023 01:27 PM
I have correctly typed my debit card information numerous times and clicked "NEXT". HP said "loading", then "Please update your information." (That's what I was doing). Then the CC information screen returned, blank, with no error message.
Can't get past this, cant update payment info.
What alternative do I have other than to allow my account to expire?
04-11-2023 11:36 PM
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If you are enrolled in the instant ink program and billing details are to be updated, this situation will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.
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