I didn't use all my plan pages but they didn't rollover?

[mikeclifford57]

I upgraded my Instant Ink plan to 300 pages/month in early April 2024. I used less than 300 pages in April, and also in May, but my rollover balance is still zero? This is wrong. Why aren't my unused plan pages moved to my rollover balance?

[A_Gayathri]

Hi @mikeclifford57,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

HI @mikeclifford57,

What is your Instant Ink account number or email address that you use to log in to your account?

Also, verify your shipping address, printer serial number, and contact phone number for further assistance.

As our conversation is private, and I will be viewing your account details, I'd like you to be aware of HP’s Privacy Policy:  http://www8.hp.com/us/en/privacy/ww-privacy.html

Keep me posted.

Have a great day ahead!

Gaya1239 

HP Support