I discontinued Instant Ink. How do I remove the HP software that monitors my printer use?

[DrCitrus]

I discontinued Instant Ink. How do I remove the HP software that monitors my printer use?

[zoey7886]

@DrCitrus, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Removing HP Software that Monitors Printer Use! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you've discontinued HP Instant Ink and would like to remove the HP software that monitors your printer use, you can follow these steps:

Access Control Panel:

• Click the search icon (magnifying glass) on the taskbar.
• Type Control Panel and select it from the search results.

Uninstall a Program:

• In the Control Panel, select Programs > Programs and Features.

Locate HP Software:

• Scroll through the list of installed programs to find the HP software (examples include "HP Print and Scan Doctor" or "HP Instant Ink").

Uninstall:

• Select the HP software you wish to remove and click Uninstall.
• Follow the on-screen prompts to complete the uninstallation process.

Restart Your Computer:

• It is recommended to restart your computer after uninstalling software to ensure that all changes take effect. 

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[DrCitrus]

Thank you for your reply. 

Programs and Features has three HP programs listed:

HP Office Jet Pro 6970 Basic Device Software

HP Google Drive Plugin

HP Dropbox Plugin

These don't appear to be what communicates with HP and reports the number of pages I've printed, the status of the ink, and whether I've turned off my computer (i.e. so that they can't tell either of the above)..

I looked on Task Manager and see that there are two HP processes listed:

HPPrintScanDoctorService.exe

HPNetworkCommunicatorCom

The Network Communicator seems like a candidate but I would like to be sure before I end that process.  I attempted to ask HP the question I posed above via "live" chat with a self-reported "human" named "Jenny".  She asked "what (she) could do to make (my) day better" and I asked the question posed above.  She responded only to my statement that I was discontinuing InstantInk ,  and tried repeatedly to convince me to continue it.  When I repeated my question, she only doubled-down and continued to sell.  I thanked her for her time and wished her a "nice day".      I also attempted to ask HP Customer Support about this.  See Case Number 5141670211.   They responded in much the same way as "Jenny", expressing sadness that I was "leaving the program".  They then closed the case without addressing the question I posed.   Obviously HP doesn't care about answering a question about how they remotely interact with customers' computers.

Does anybody know for sure what this process actually does?

Thanks.

[DrCitrus · Accepted solution]

I attempted to ask HP the question I posed above via "live" chat with a self-reported "human" named "Jenny".  She asked "what (she) could do to make (my) day better" and I asked the question posed above.  She responded only to my statement that I was discontinuing InstantInk ,  and tried repeatedly to convince me to continue it.  When I repeated my question, she only doubled-down and continued to sell.  I thanked her for her time and wished her a "nice day".   

I also attempted to ask HP Customer Support about this.  See Case Number 5141670211.   They responded in much the same way as "Jenny", expressing sadness that I was "leaving the program".  They then closed the case without addressing the question I posed.

Obviously HP doesn't care about answering a question about how they remotely interact with customers' computers.

[DrCitrus]

I posted a follow up reporting my interactions with HP Live Chat and HP Customer Support regarding this issue.  See Case Number 5141670211.  My conclusion was that HP did not want to answer the question.  My post was removed because they said it was SPAM.

[DrCitrus]

I posted a follow up reporting my interactions with HP Live Chat and HP Customer Support regarding this issue.  See Case Number 5141670211.  My conclusion was that HP did not want to answer the question.  My post was removed because they said it was SPAM.

[DrCitrus]

__agent__ : An agent will be with you soon. Meanwhile, you can give us more details about the issue you’re experiencing if you would like. Time: 3:11 PM
HP Customer Support Chat : Thank you for contacting HP. Time: 3:11 PM
HP Customer Support Chat : We're connecting you to the next available agent. Time: 3:11 PM
__agent__ : An agent will be with you soon. Meanwhile, you can give us more details about the issue you’re experiencing if you would like. Time: 3:11 PM
__agent__ : HP Copilot Tech Agent has joined the conversation. Time: 3:11 PM
Customer : I will be discontinuing HP InstantInk on 4/20/25

How do I remove the HP software is monitoring my printer (and computer), e..g. that I've, printed a page, am running low on ink, OR that HP has lost the connection with my computer because I have turned it off?

Thank you for your assistance Time: 3:11 PM
HP Copilot Tech Agent : Hi there JL! Welcome to Instant Ink Live Chat Support. This is Jenny at your service!

How are you doing today and how can I make your day better? Time: 3:11 PM
Customer : Are you human or AI? Time: 3:12 PM
HP Copilot Tech Agent : I am a real person. Time: 3:13 PM
Customer : Please read my first entry above and make my day better with a workable answer. Time: 3:14 PM
HP Copilot Tech Agent : I've read your concern, JL. Time: 3:15 PM
HP Copilot Tech Agent : It's sad to hear that you wanted to cancel your subscription. If you don't mind, may I know why do you wish to cancel your Instant Ink subscription? Time: 3:15 PM
HP Copilot Tech Agent : This would also help us to improve our services in the future. Time: 3:15 PM
Customer : If you're not going to answer my question, just say so. Time: 3:16 PM
HP Copilot Tech Agent : It's okay if you don't want to let us know, JL. Time: 3:16 PM
HP Copilot Tech Agent : Before we proceed, kindly read this security disclaimer:

⚠ For your privacy and security, please do NOT send your full credit card information through our chat or email. Time: 3:16 PM
Customer : OK, I will tell you why I'm cancelling: because HP is not interested in the customer's satisfaction in answering a simple question. Time: 3:18 PM
Customer : OK, I will tell you why I'm cancelling: because HP is not interested in the customer's satisfaction in answering a simple question. Time: 3:18 PM
Customer : Good bye, Jenny. Have a nice day! Time: 3:18 PM