I don't have access to my Envy 5540 All in one printer, how can I cancel the billing

[AROUNI]

Hi,

I stopped receiving new cartridges since June 2020, thus I bought a new printer in October 2020, HP ENVY 6032e All-in-One Printer. 

I am not able to see the old printer HP 5540 on my dashboard. Yet I am still being billed for Ink. How can I stop it? I am not able to reach any person and the VA is not answering any questions.

How can I resolve this issue, please? 

Thanks,

Khalil 

[Echo_Lake]

@AROUNI

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

You can cancel enrollment in HP Instant Ink at any time without penalty. Before you cancel the service, read the following information carefully:

• HP Instant Ink cartridges do not work after the end of your current billing period, and you are required to return them to HP. To continue printing after your billing cycle ends, make sure you have standard replacement ink cartridges ready to use in your printer.

  If you do not have the postage-paid envelope provided by HP, go to Recycle HP Instant Ink Cartridges to order an envelope.*

• There is no pro-rated reimbursement for the remainder of your billing period.

• Your service continues until the end of your current billing period.

• If there are any charges for additional printing, your credit card will be charged. Depending on when you cancel, the charge might appear the following month.

*Cartridge recycling is not available in Italy. Follow local regulations to dispose of cartridges responsibly.

NOTE: Your HP Instant Ink service  cannot be placed on hold. If you must be away for an extended period of time and do not want to be charged for the HP Instant Ink service during that time, you need to cancel the service and then re-enroll when desired. If you cancel your account and re-enroll, all free promotional months and rollover pages are forfeit, even if you re-enroll.

Cancel your HP Instant Ink service

Use your HP Instant Ink account to cancel your HP Instant Ink service.

1. Sign in to hpinstantink.com/signin.

   Your HP Instant Ink account page opens.

2. In the Status area of your HP Instant Ink account page, a printer drop-down menu is available when there are multiple printers enrolled. Click the drop-down menu, and then select the printer you want to cancel.

   

3. Check the Print History or the HP ePrint address of the printer to confirm you have selected the correct printer.

4. Click My Account, and then click Account Settings.

   

5. Click Cancel my HP Instant Ink Subscription.

   You receive an email confirmation of the cancellation. The cancellation finalizes at the end of the current billing cycle when the final charge processes are successful.

Hope this helps! Keep me posted for further assistance.
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[AROUNI]

How can I get in touch with HP Help Desk?

How can I resolve my problem, please

[AROUNI]

Thank you for your response. The issue is that I can not see the printer in my account! Hence I am not able to cancel anything. Moreover, I haven't received any cartridges for that printer.

Thanks

[Bob_Headrick]

Go to the HP Instant Ink site, the phone number will be listed in the lower center of the opening screen.   It may help if you can locate the serial number for your old printer, they can find the account information using the serial number.