I don't have setup cartridges

[batma-21]

I am attempting to set-up my hp envy photo 7855 printer. It keeps telling me to insert setup cartridges. I do not have any setup cartridges, as the printer has been left dormant away from the box for 2 years. Again I do not have setup cartridges, so I need to bypass this. I have not found anything helpful online and hp support has been not informative and unhelpful. I need a way to set up my printer without setup cartridges as again, i do not have them.

[Jay_G24]

Hi @batma-21,

If you have regular cartridges, We could  perform an OOBE reset on the printer to bypass the error

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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