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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
batma-21
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Message 1 of 2
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I don't have setup cartridges

HP Recommended
Envy Photo 7855

I am attempting to set-up my hp envy photo 7855 printer. It keeps telling me to insert setup cartridges. I do not have any setup cartridges, as the printer has been left dormant away from the box for 2 years. Again I do not have setup cartridges, so I need to bypass this. I have not found anything helpful online and hp support has been not informative and unhelpful. I need a way to set up my printer without setup cartridges as again, i do not have them.

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @batma-21,

 

If you have regular cartridges, We could  perform an OOBE reset on the printer to bypass the error

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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