I fixed payment and still says suspended

[Wickedjthefiend]

I have the little globe icon blinking orange and the app said that there was a payment problem (even though it says I’m in a free trial right now) and so I fixed the payment issue and it still says suspended. I am also having trouble connecting to my new internet but even when I’m plugged directly into the printer with my chromebook it only prints a page that says I have to update my payment and make a payment page comes out saying it is the only think instant ink will allow me to print

[sandytechy20]

@Wickedjthefiend

Welcome to the HP support community.

I understand that the instant ink cartridge shipped to the wrong address, I am glad to assist you.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.