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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎05-15-2022 08:22 AM

HP Recommended
Product: HP OfficeJet 5258 All-in-One Printer
Operating System: macOS 12.0 Monterey

I have the error message “Indicated cartridges are not communicating with the printer” stuck. Tried reinstalling the cartridges and searching other solutions. No help from the virtual agent. Can’t get new cartridges because the printer isn’t communicating. No person to call. What do I do now? Thanks 

3 people had the same question
3 REPLIES 3

‎05-15-2022 03:25 PM

HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen. 

 

Alternately, you can click on the Virtual Assistant.  When the assistant opens type "Where is my ink?" (w/o the quotes).  The system will ask a few questions and then schedule your shipment.

 

 

 

Instant Ink Support.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎05-15-2022 05:44 PM

HP Recommended

Thanks! Turns out the black cartridge was defective but I learned you can print off just the tricolor cartridge. HP is sending a replacement cartridge!  

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‎05-16-2022 09:04 AM

HP Recommended

I am glad I could help.  

 

Please mark the above as "Accept as solution", this will help others with similar issues find a solution.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
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