I have 2 HP printers one in FLORIDA and one in NY both are on the acct but the NY one isn’t printi…

[Wahasi]

Hp envy 7640 is on my instaink  acct but won’t link

[Gaya1239]

Hi @Wahasi,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're encountering issues with your HP Envy 7640 printer not linking to your HP Instant Ink account and another printer not printing. 

Here are some troubleshooting steps you can try:

• Check Network Connection: Ensure that both printers are connected to a stable network connection, either via Wi-Fi or Ethernet cable.
• Restart Printers: Power off both printers, wait for a few minutes, and then power them back on. Sometimes, a simple restart can resolve connectivity issues.
• Check HP Instant Ink Account: Log in to your HP Instant Ink account online and verify that both printers are listed correctly. If the NY printer is not showing up, you may need to add it to your account.
• You may also refer to this document: HP Instant Ink - Manage your account
• Re-Add Printer to HP Instant Ink Account: If the NY printer is not linked to your HP Instant Ink account, you might need to remove it from the account and then re-add it. Follow the instructions provided by HP Instant Ink to ensure proper linking.
• Update Printer Firmware: Check if there are any firmware updates available for your HP Envy 7640 printer. Updating the firmware can sometimes resolve compatibility issues and improve printer functionality.
• Printer Driver and Software: Make sure that you have the latest printer drivers and software installed on your computer for both printers. You can download the drivers from the HP website.
• Check Printer Settings: Ensure that the NY printer is set as the default printer on your computer, and check the print settings to make sure everything is configured correctly.

I hope this helps. 

Take care and have a good day.

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