I have 9 month free trial of instant ink but got only 2

[POLLY39]

Hello, I have bought printer 4130e and its says it will be 9monts of instant ink for free, when I registered its give me only 2months free trial instant ink. What I should to do to get my 9 months free instant ink trial. Thank you in advance. 

[Gaya1239]

Hi @POLLY39,

Welcome to the HP Support Community

I understand you are facing an issue with your Instant Ink Account. Not to worry I will help you to get a resolution to resolve the issue.

You may also refer to the document -- Enrolling in HP Instant Ink refer (Get an Instant Ink trial)

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee.

[POLLY39]

It's still says 2 trial moths remaining instant of 9 months free trial 

[Gaya1239]

@POLLY39 ,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!