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‎09-20-2020 06:25 AM

HP Recommended
Product: HP Envy Photo all in one printer 6234
Operating System: Microsoft Windows 10 (64-bit)

I have a cartridge problem message on my printer, remove the cartridge and reinstall make sure it is correctly installed which I have done many times today, I have reset my printer, cleaned the cartridge nothing makes any difference. The cartridge has had little use, now after exhausting the repair advice options, advise is I need to replace the cartridge, but what if this message shows with another new cartridge?. Can anyone advise me of a way forward?. Can I contact HP to get another working cartridge if so how?.  

1 REPLY 1

‎09-22-2020 11:59 AM

HP Recommended

@Bokboy

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/document/c05365403

 

If the issue persists,  I recommend you to contact the HP Support Team regarding this.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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