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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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I have a Deskjet 2620 but can't activate free printing Instant ink plan

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Deskjet 2620
Microsoft Windows 10 (64-bit)

When I bought my Deskjet 2620 it came with 2 months free trial of Instant ink.  However, as I understand it, if I activate this free trial I will subsequently be unable to opt for the Instant ink free plan.  As I have 2 printers I only want the free plan.  How do I get this set up?  I went to the Instant ink sign up page which had me print up a page which was supposed to show some sort of code to enter.  However, the page printed without a code.  I was then told  that in the absence of a code to use the printer  e--mail code.  There was no such code on the page despite following all the instructions.  When I go into the home  page on HP Smart which loaded with installation I am only given 2 options  1. to try the 2 months free trial which was part of the bundle when I purchased the printer  or 2. to buy the cartridges and not use HP Instant ink.  As explained above, I want instant ink free option but if I choose option 1. I will be unable to revert to this plan . Can  anyone advise what to do?

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Hi @Gollum2


Welcome to the HP Support Community. I'd be happy to assist you with the Instant Ink enrollment. 


Please try these steps to generate a Claim Code - 


1) From the printer control panel, press the Wireless button and the Information button together to print the network configuration page.

2) Find out the IP address or hostname of the printer from the network configuration page.

3) In a supported web browser on your computer or a mobile device, type the IP address or hostname assigned to the printer.

For example, if the IP address is, type the following address into a Web browser:

4) Click the Web Services tab.

5) In the Web Services Settings section, click Setup, click Continue and follow the onscreen instructions to accept the terms of use.

6) If prompted, choose to allow the printer to check for and install printer updates

7) When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.


To know more, please refer to step#1 "Printers without a touchscreen or text-based display" from this document


Once the printer is enrolled, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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